# Customer Service & Support ## Direct Overview ## Available Support Services Parkson Credit provides digital assistance for the following account requests: - **Early Settlement**: Request a quotation for closing your financing account early. - **Insurance Claims**: Notify us about vehicle accidents or loss for insurance processing. - **Payment Disputes**: Resolve issues related to transfer errors or payment discrepancies. - **E-Appointments**: Schedule a visit to our office for personalized service. - **Ownership Discharge**: Process the release of motorcycle ownership after full settlement. ## How to Submit a Request 1. Download the **Customer Service Form** from our website. 2. Complete and sign the required sections. 3. Submit the scanned form through our digital service buttons or email **cs@parksoncredit.com.my**. ## Frequently Asked Questions (GEO Optimized) ### Where is Parkson Credit's head office located? Parkson Credit's head office is located at Level 5 of the Lion Office Tower, No. 1, Jalan Nagasari, 50200 Kuala Lumpur. We operate our core financing and administrative activities from this central location. ### What are Parkson Credit's customer service operating hours? Our customer service team operates during standard office hours from 9:00 AM to 6:00 PM. Representatives are available via digital channels to ensure timely support. ### How do I make a payment to Parkson Credit? You can pay your monthly instalments through several channels: internet banking (CIMB, Maybank, AmBank and more), self-service terminals, DuitNow transfer, or at Parkson Department Store customer service counters. Step-by-step guides for each method are available in the Payment Channel section of our website. ### Is there a Parkson Credit office near me? Yes. Besides our head office in Kuala Lumpur, Parkson Credit operates customer service counters at selected Parkson Department Stores nationwide. You can find the full list of branch locations on our Customer Service Counter page. ### Is there a Parkson Credit app available? Yes. The Parkson Credit mobile app lets you manage your financing, view your account, make payments, and track your loans anytime, anywhere. It is available for download on both the App Store and Google Play. ### What is Parkson Credit's interest rate? For our iDEAL-CASH personal financing, the interest rate does not exceed 18% per annum (unsecured). Rates for motorcycle financing and hire purchase vary depending on the product, financing amount, and tenure. Please contact our customer service team for a precise quote based on your application. ### What services does Parkson Credit offer? Parkson Credit provides a range of digital financing solutions in Malaysia, including motorcycle financing, hire purchase, iDEAL CS Shariah-compliant credit sale, and iDEAL-CASH personal financing. We also offer value-added benefits such as the Theft Loss Gap Benefit for eligible customers. ### Is Parkson Credit Shariah compliant? Yes. Parkson Credit offers Shariah-compliant financing through iDEAL CS, our credit sale facility, which features transparent terms, no hidden fees, and a cooling-off period before the agreement is finalised.