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CUSTOMER

Hi! We know you need some help.
We are here for you!

Understand Your Instalment Payment Status

Instalment payment.

With proof of receipt from payment channel.

Payment deem received by payment channel.

*Enquiry via customer service phone line
or WhatsApp Messaging not available.

To check your instalment payment status,
please submit the proof of receipt via the

Want to perform
Early Settlement?

Account Enquiries
you wish to clarify?

Notify us on your
Insurance Claim

Customer Account
or Payment Dispute

Customer Satisfaction Channel

Financial Distress Resolution
(i-tolong)

Facing payment difficulty?
Talk to us, let us help you.

Customer Upload Request Tell Us Your Difficulty via i-tolong

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Please allow us time to reply you on the next business day if your request enquiry is submitted to us after office hours.

We appreciate your patience and understanding. Thank you!

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Experience less hassle when you perform Early Settlement on your financing account.

Download Early Settlement Form .

Fill up details and sign on the form.

Scan & submit the form to Parkson Credit via the

You will receive Settlement Quotation from Parkson Credit within 2 working days.

Important

Kindly pay the amount within the stipulated date highlighted in the Settlement Quotation to avoid inconvenience.

settlement@parksoncredit.com.my

Now you can post your Account Enquiries via WhatsApp Messaging and we will answer you within 24 hours.*

Messaging-only.
Office Hours: Monday to Friday (9am - 6pm)

+60 19 - 491 4733

Incoming calls to this WhatsApp number will not be entertained to maintain operation efficiency.

Just type into WhatsApp or
choose the following title to enquire:

*Important! We reply the next business day if enquiry is sent after office hours.

If you change your mobile phone number, you will not get a response.
Kindly update your personal details.

Download Request Update Personal Details Form.

Fill up details and sign on the form.

Upload the form to us via the

After you have performed your motorcycle insurance claim, kindly report to Parkson Credit on time.

1. Compile the following documents:

Police Report

Notify of Insurance Claim Form
& Cover Note

NRIC Copy

Driving License

Agreement Copy

Vehicle Registration Card Copy

2. Submit to Parkson Credit

Submit via the

*At this stage, Parkson Credit is the notifying party only. Your insurance claim MUST be performed EARLIER at your relevant insurance party.

Please allow us time to reply you on the next business day if you submitted to us after office hours, We appreciate your patience and understanding. Thank you!

Want to dispute on the information about your account or payment?
Please submit to us, we want to solve it for you.

Download
Account Dispute Form

Submit to Parkson Credit
via

Please allow us time to reply you on the next business day if you submitted to us after office hours.

Are you satisfied with our products or services?

We would love to hear from you.

Submit to Parkson Credit via

We take all our customer’s feedback seriously and strive to improve ourselves.

"i-tolong"

Have you been facing difficulty in making your monthly instalment payments?

Are your seeking for help to reorganize your monthly instalment payments properly?

Write to us, we are here to help you clear your financial distress.

Seek help here

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Customer Payment

Login to CBS System

(for 12 digit agreement number only)

Login to IDEAL System

(for 10 digit agreement number only)

DEALER SECTION

For Dealers managing customer payment collection appointed by Parkson Credit

Login to CBS System

(for 12 digit agreement number only)

Login to IDEAL System

(for 10 digit agreement number only)

PARKSON RETAIL SECTION

For Parkson Customer Service Counter dealing with customer payment collection

Customer Service