Contact Channels to Help & Support Our Customers


Hi! We know you need some help.
We are here for you!

The Parkson Credit WhatsApp Enquiry Service
Get in touch with us via WhatsApp. Easy and convenience at your fingertips!
Our normal office operating hour is 9am – 6pm, Monday – Friday.
Understand Your Instalment Payment Status

Instalment payment.

Please check three (3) days after you have made your instalment payment.

WhatsApp us at
+60 19-325 2380 to check your payment status.

Want to perform
Early Settlement?
Request for
Motorcycle Ownership Discharge
Want to know your Outstanding Balance, Payment Due Date or Agreement No. ?
Notify us on your
Insurance Claim
Customer Account
or Payment Dispute
Customer Satisfaction Channel
Covid-19 Affected Support (i-tolong)
Payment difficulty due to the Covid-19 related matters? Talk to us, let us help you.
IDEAL Care Claims
Other Enquiries (Mail)
Can't find what you're looking for? Write in to us at or click below for the online form.
Other Enquiries (Telephone)
We apologise that our Customer Service lines can be congested at peak hours and your call may not be answered in time. For your convenience, consider sending us a message, together with all relevant forms and documents through the other channels above, and we can process your request immediately.
Tel No: 03-2303 3599
Operation Hours: Monday to Friday 9am – 6pm
Closed on Saturday, Sunday and public holiday