Customer Service

Contact Channels to Help & Support Our Customers

CUSTOMER

Hi! We know you need some help.
We are here for you!

The Parkson Credit WhatsApp Enquiry Service

Get in touch with us via WhatsApp. Easy and convenience at your fingertips!

Our normal office operating hour is 9am – 6pm, Monday – Friday.

Understand Your Instalment Payment Status

Instalment payment.

Please check three (3) days after you have made your instalment payment.

WhatsApp us at
+60 19-325 2380 to check your payment status.

Want to perform
Early Settlement?

Request for
Motorcycle Ownership Discharge

Want to know your Outstanding Balance, Payment Due Date or Agreement No. ?

Notify us on your
Insurance Claim

Customer Account
or Payment Dispute

Customer Satisfaction Channel

Covid-19 Affected Support (i-tolong)

Payment difficulty due to the Covid-19 related matters? Talk to us, let us help you.

IDEAL Care Claims

Other Enquiries (Mail)

Can't find what you're looking for? Write in to us at cs@parksoncredit.com.my or click below for the online form.

Other Enquiries (Telephone)

03-2303 3599

We apologise that our Customer Service lines can be congested at peak hours and your call may not be answered in time. For your convenience, consider sending us a message, together with all relevant forms and documents through the other channels above, and we can process your request immediately.

Tel No: 03-2303 3599

Operation Hours: Monday to Friday 9am – 6pm
Closed on Saturday, Sunday and public holiday

Customer Payment

Login to CBS System

(for 12 digit agreement number only)

Login to IDEAL System

(for 10 digit agreement number only)

DEALER SECTION

For Dealers managing customer payment collection appointed by Parkson Credit

Login to CBS System

(for 12 digit agreement number only)

Login to IDEAL System

(for 10 digit agreement number only)

PARKSON RETAIL SECTION

For Parkson Customer Service Counter dealing with customer payment collection

Customer Service