Contact Channels to Help & Support Our Customers


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We are here for you!

Understand Your Instalment Payment Status

Instalment payment.

With proof of receipt from payment channel.

Payment deem received by payment channel.

*Enquiry via customer service phone line
or WhatsApp Messaging not available.

To check your instalment payment status,
please submit the proof of receipt via the

Want to perform
Early Settlement?
Request for
Motorcycle Ownership Discharge
Want to know your Outstanding Balance, Payment Due Date or Agreement No. ?
Notify us on your
Insurance Claim
Customer Account
or Payment Dispute
Customer Satisfaction Channel
Covid-19 Affected Support (i-tolong)
Payment difficulty due to the Covid-19 related matters? Talk to us, let us help you.
IDEAL Care Claims
Other Enquiries (Mail)
Can't find what you're looking for? Write in to us at or click below for the online form.
Other Enquiries (Telephone)
We apologise that our Customer Service lines can be congested at peak hours and your call may not be answered in time. For your convenience, consider sending us a message, together with all relevant forms and documents through the other channels above, and we can process your request immediately.
Tel No: 019 – 209 3380
Operation Hours: Monday to Friday 9am – 6pm
Closed on Saturday, Sunday and public holiday